Customer‑Led Growth and Retention Audit & Roadmap

Over 4-6-8 weeks (depending on the size and complexity of your company), we’ll analyse and diagnose exactly where you’re leaking revenue across your customer lifecycle, the gaps in your current commercial strategy, and where sustainable high-growth opportunities can be found across your entire business operation.

We’ll then deliver a highly personalised plan to fix issues identified and implement our suggestions so that your team can start on it immediately.

This isn’t something you’ll get from Claude or ChatGPT… this is a customised Roadmap that will fit your specific needs now and in the years ahead.

From experience, just one audit will pay for itself many times over, once you start implementing our recommendations inside your business - reducing CAC, extending LTV and diversifying your acquisition and retention methods - all compounding year on year.

Our Standard Audit starts at £5999, but first off, let’s grab a call to discuss the size and scope of your business and goals before confirming the type of audit that best suits your needs.

Let's Chat About An Audit
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    • We start by working independently on an unbiased report before meeting your team.

    • Week 1: External discovery, data collection, company analysis.

    • Week 2: Internal company deep dive and customer/team interviews

    • Week 3: Strategy and synthesis

    • Week 4: Workshop and handover of strategy.

    • Week 5/6/7/8: Additional weeks depending on the size and scope of the project (i.e we spend twice as much time on each stage)

  • Just one meaningful improvement in retention, repeat purchase, renewal quality, or referral volume can pay for this work many times over.

    If we find you 10% gains across each of marketing, social strategy, advocacy, product, and customer success, then that is a 50% net win to improve what you’re currently doing.

    The sooner you start, the sooner those gains show up in your numbers.

    • Your entire business operations and short and long term company goals.

    • Your current acquisition methods

    • Onboarding and time‑to‑value

    • Engagement and community touchpoints

    • Advocacy, referrals and UGC

    • Feedback loops and product evolution

    • Metrics and benchmarks

    • A highly personalised Customer‑Led Growth and Retention Report

    • Your own 90‑Day Action Plan

    • Senior Leadership Workshop to share findings and recommendations.

    • Optional support into a retainer or sprints

Our Process

Apply for your personalised Growth Audit

Let's Talk

  • "Our team really enjoyed working with CommunityRocket. We will be implementing these learnings into our B2B and B2C Growth Plans"

    — Steve Seddon, CMO, Travel Supermarket/IceLolly

  • "He's a doer. An executor. And also a thinker. It's a rare combination to have someone with big ideas that can so flawlessly put them into play"

    —Colleen Curtis, VP Community, Reddit

  • "I highly recommend engaging CommunityRocket."

    — Ken Price, CEO, Blake Mill (Online Fashion and B2B Business)

  • "He has the ability to get teams psyched about the mission & everyone is guaranteed to have a blast when working with Jonny"

    — Andrea Rubin, SVP Community, Yelp