Ways we can work together
Productised services for SaaS, subscription and tech business teams who are done with leaky funnels and under‑used customers.
Our Services
Customer‑Led Growth Audit & Roadmap
A 4–6 week deep‑dive into your lifecycle, retention, advocacy and customer-facing systems, ending with a highly customised POA:
A clear diagnosis of leaks and opportunities
A unique board‑ready 90‑day action plan
A roadmap tied to retention, LTV and advocacy outcomes
Fractional Head of Customer‑Led Growth
A premium ongoing partnership:
You get a partner who owns retention, advocacy, lifecycle and community
Weekly or bi‑weekly working sessions with your existing team
Clear outcomes, personalised strategies and deliverables
Focused 6–12 week projects:
Onboarding & churn reduction
Advocacy & referral systems
Community flywheel design
Customer insight infrastructure
Implementation Sprints
A training and enablement membership that teaches your team through ongoing learning.
Monthly live sessions x forum access
Frameworks, templates and reviews
Practical support to embed customer‑led growth internally
Growth Lab
Start with a personalised Audit. It’s the fastest way to see where customer‑led growth, retention strategies and identified gaps in your systems can unlock measurable business value.
This is not a ‘Chat GPT/Claude’ generated report that you can pull together yourself in 10 minutes.
I use my existing frameworks, interview your team/customers, analyse your current strategy and deliver something truly customised that you can take action on, interlocking with how your company best operates.
Not Sure Where To Start?
